Terms and Conditions

User account:

The rules of the site indosphera.com (hereinafter referred to as the site) allow the creation of only one account by one buyer. More than one account that will be created by one buyer will be blocked by the site administration. In accordance with customs regulations, buyers are required to provide truthful data – first name, last name, exact delivery address, everything must be valid. In some countries, the consignee must present an identity document upon receipt of the parcel for customs clearance or verification of payment purposes. Clients bear full responsibility for the correctness of the data provided. If, due to the provision of incorrect data, which prevents delivery or customs clearance, IndoSphera is not responsible and will not make any compensation.

Implementation of the order:

When placing an order, always wait for confirmation from IndoSphera operators, due to the popularity of the product or its limited supply, IndoSphera can change the quantity of the product at any time. Both parties to the transaction agree that after sending the goods, the party providing logistics services is fully responsible for its delivery, at this moment the full ownership of the goods belongs to the buyer.

Purchase returns:

If the product you purchased did not suit you for any reason, you can return the product and receive a full refund for the product you purchased, not including the costs of transferring means of payment and the cost of shipping the product. You can return the goods within 15 calendar days. After receiving the goods by the sender, IndoSphera will refund you within 5 business days, depending on the payment method Pay Pal, credit card or debit. Goods must be returned in their original packaging, complete from the manufacturer, free from damage, defects, and signs of use.

Before returning the goods, without fail, you must contact our operator (the operator of the site indosphera.com) and confirm the return and the return shipping address. No refunds will be given if you have not received a return confirmation and sent the package to the supplier.

Non-Returnable Goods:

Please note that the following items are non-returnable:

1. Underwear (men’s and women’s) – Due to hygiene reasons, underwear items cannot be returned for a refund or exchange.

2. Goods from the section “Goods for Children” – For the safety and well-being of our young customers, items from the “Goods for Children” section cannot be returned.

3. Goods from the section “SPA and Health” – To maintain strict hygiene standards, products from the “SPA and Health” section are non-returnable.

Item Not as Described or Item Damaged:

Our team makes a lot of efforts to ensure that you receive only high-quality goods. If for any reason you did not receive the product(s) that you ordered as described or if you receive a damaged or defective item, we are here to assist you. Please contact us immediately, and we will try our best to help you.

We value your satisfaction and are committed to providing excellent service. If you encounter any issues with your order, rest assured that our dedicated team will promptly address the matter and find a suitable solution for you.

Your trust in us is essential, and we strive to ensure a positive shopping experience for all our customers. Feel free to reach out to our Customer Service team, and we will be more than happy to assist you.

Description of Goods:

At IndoSphera, we take great care in selecting suppliers for our indosphera.com marketplace, ensuring that all product descriptions and photographs accurately represent the products being sold. However, please note that we reserve the right to edit photos and product descriptions on the site at any time. In the event that you have placed an order and there are changes in the information about the product, you have the option to refuse the order if it has not been dispatched.

Prices:

Please be aware that the prices and stock availability of products are subject to change without prior notice.

Customs and Tax Fees:

The prices listed on the indosphera.com site do not include customs and tax fees, as well as shipping costs. Any customs fees, applicable taxes, or additional payments that may be charged upon the arrival of the goods in your country are the responsibility of the buyer.

Complaints:

If you have any complaints regarding the services provided by IndoSphera, please send them to our email address support@indosphera.com. We will respond to your complaints within 24 hours, excluding weekends and holidays. For pre-sales consultations, please refrain from using the Live Chat feature as it is intended solely for product inquiries and discussions before making a purchase.