Delivery

The delivery times provided on our website, indosphera.com (hereinafter referred to as the site), are approximate and for reference purposes only. Factors beyond the site’s control and the control of its suppliers can influence the delivery time of the goods. We recommend making purchases in advance and understanding potential delays during national or international holidays. IndoSphera cannot influence international delivery times, but our team will make every effort to process and dispatch your order promptly, ensuring direct delivery to the end user. Due to the site hosting goods from multiple suppliers, one order may be delivered in multiple parcels.

IndoSphera suppliers always offer cargo insurance options for parcels to avoid unnecessary disputes in case of lost goods.

The recipient of the order is fully responsible for providing the correct delivery address. IndoSphera cannot change the delivery address once the package has been shipped from the warehouse (store) and is not liable for lost or undelivered packages due to incorrect recipient addresses.

IndoSphera is not responsible for goods that have not passed customs control for any reason. The buyer is responsible for complying with local laws and is obligated to pay taxes, duties, and customs fees. Please note that insurance does not cover customs clearance costs or compensate for losses due to confiscation or destruction of goods by customs authorities. IndoSphera ships all goods legally and strictly according to the order for international shipment.

The buyer assumes ownership of the parcel when the delivery party marks it as “Delivered.” After that point, IndoSphera is not responsible for any undelivered goods.

We are not liable if the goods were delivered and subsequently returned to the sender. Return to the sender occurs after the parcel storage period expires, which varies for each sender. The buyer will be informed about this.

Complaints and claims regarding undelivered goods are accepted within 2 (two) months, unless the courier has marked the order as “Delivered.”

Delivery is carried out by:

– Indonesia Post (POS Indonesia)

POS Indonesia offers several tariffs for exporting goods, each catering to different needs for speed and cost. Two of the key services are EMS (Express Mail Service) and PPLN (Pengiriman Paket Langsung Nasional). Here’s a brief overview of these options:

1. POS Indonesia EMS (EMS BARANG):

• EMS (Express Mail Service) is an international service designed for fast and reliable delivery of parcels and documents worldwide.
• EMS BARANG is the EMS option specifically for parcels and goods. This service provides expedited delivery with tracking capabilities and guarantees faster processing compared to standard mail.
• Benefits: Fast delivery, tracking throughout the shipping process, and reliable service with delivery guarantees.

2. POS Indonesia PPLN (POS EKSPOR):

• PPLN (Pengiriman Paket Langsung Nasional) is a tariff for international shipments aimed at export. It is designed for sending parcels to foreign countries.
• POS EKSPOR is a general term that can encompass various export services and tariffs provided by POS Indonesia. This option may include standard delivery times and costs.
• Benefits: This tariff can be more economical for less urgent shipments, although delivery times may be longer compared to EMS.

Delivery Terms of “One Week Delivery”

We strive to deliver orders within 7 days, and this is our priority. However, please note that certain circumstances may lead to delays, such as:
– customs processing delays,
– specific operational features of logistics services,
– force majeure events (natural disasters, public holidays, etc.).

In some cases, delivery times may be extended. We kindly ask our customers to understand that the specified delivery time is approximate and not guaranteed.

Thank you for your understanding and trust!